It is undeniable that with the advent of the Fourth Industrial Revolution, there an urgent need to transform the insurance industry claims processing and management from a labour-based business. The insurance claims department need to migrate from activities performed by the insurance workforce that neither create value, are redundant and repetitive. Many activities can be guided, or replaced entirely by, data-driven software that automates processes and drives new gross profit to the bottom-line. This approach simply requires cultural change to embrace innovation. The Insurance Claims Forum 2019 will be held on 29, 30, 31 May 2019 at the Emperor’s Palace,…